Question 1

How long does setup actually take?

Accepted Answer

Most properties go live in 2-4 hours. The longest step is usually photographing the menu items — everything else is form filling. There are no sales calls, no implementation fees, no consultant visits.

Question 2

Do guests need to install an app?

Accepted Answer

No. Guests scan the QR code in their room and the experience opens in their browser — instant, no install. It works on iOS, Android, and desktop browsers.

Question 3

Does ANX AI work in Hindi?

Accepted Answer

Yes — natively. Guests can speak or type in English, Hindi, or Hinglish. The AI understands context, your menu, your rooms, and answers without ever revealing it's an AI.

Question 4

How is guest data isolated between hotels?

Accepted Answer

Every record is scoped to a hotel ID at the database layer through global query scopes. A staff member at Hotel A can never see Hotel B's data — even by accident.

Question 5

What about WhatsApp and OTAs?

Accepted Answer

WhatsApp is built-in — check-in confirmations and review nudges go out automatically on the official WhatsApp Business platform. Post-stay reviews route to your configured Google or Tripadvisor link.

Question 6

How does commission pricing actually work?

Accepted Answer

You pay zero monthly subscription. Each module has its own commission rate — Room Service is completely FREE forever, Cab and Hotel Store are 2%, Spa is 4%, Restaurant and Bar are 5%. Commission is auto-calculated per order, shown transparently in your billing dashboard, and invoiced monthly. If guests don't order, you pay nothing.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. No annual contracts, no lock-ins, no exit fees. Since there's no subscription, there's nothing to renew or cancel — just stop using the platform whenever you want. You keep your data export for 30 days after.